Frequently Asked Questions

Here are some of the common questions I answer.

If you don’t see your question here, please contact us and we will be happy to help you.

Email support at: support@thesassymathteacher.com

No problem! Simply visit your account page here. You can reset your password.

Be sure to check your spam/junk folder because the reset email LOVES to hang out there.

Simply log into your account here and click on the download button. You can download the file as many times as you need to.

Each purchase is for a single classroom use.  If you want to share a resource, I can offer you a team discount.  Simply email me:  asia@thesassymathteacher.com 

No worries. It’s quick:

  • Mac: Double-click the folder and it will open

  • PC: Right-click the folder and select “Extract All”

This is very common. Many school districts block teachers from making copies of external files.

Try this:

  • Open the link while logged into a personal Gmail account instead of your school account

  • If that doesn’t work, try a personal device

  • You can also contact your school’s IT department and ask them to whitelist the link

Yes. Teachers Pay Teachers handles this directly.

  • Purchase the bundle first

  • Contact TpT Support through their Contact Us page or chat bot

  • Provide the order numbers for both the single item and the bundle

  • TpT will refund the single resource